Returns & Exchanges

Due to the perishable nature of our fresh-baked brownies, we are unable to accept returns or exchanges. However, if your order arrives damaged or incorrect, we are committed to making it right with a replacement or store credit.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging, the product itself, and the shipping label within 24 hours of delivery.

• 2.
  Contact Support

  Email our customer service team with your order number and the attached photos to initiate a quality claim.

• 3.
  Review Process

  Our team will review your request within 1-2 business days to verify the issue and ensure it meets our quality guarantee criteria.

• 4.
  Resolution Delivery

  Once approved, we will immediately process a fresh replacement shipment or issue a store credit to your account.